Terms & Conditions
Our Commitment to You
All treatments provided by the Slow Beauty London® will last for the duration specified on our website or for the duration necessary for them to be completed to a high standard;
We treat our clients with respect and attention and will always act in a professional manner;
Before an appointment clients will be consulted on their health condition. Respond to our questions attentively so that we can offer you the best treatment possible, to the best of our knowledge;
Treatments will only be performed if we understand that it is safe and appropriate, considering the client’s personal situation and needs;
We aim to offer you massage therapy for stress reduction, relief from muscular tension and spasm, general relaxation, improvement of circulation, lymphatic drainage, and improvement of energy flow, as appropriate. We will not apply techniques or a pressure that we feel as being inappropriate or potentially harmful to you;
We use only high quality, organic, and vegan products in our body massages, facials, and waxing treatments;
If you feel that a treatment did not fulfil its purpose, we will be at your service to discuss it with you. In this case, send an email to informing the treatment you had and explaining what made you unhappy;
Waxing treatments have inherent risks that can cause injuries, including bruises, allergic reactions, and infections. We take all the necessary measures to prevent such injuries by screening our clients skin appearance, asking them about previous waxing experiences, and by not double-dipping;
Your personal information will not be shared with any third parties.
Your Commitment to Us
You understand that it is your responsibility to speak with your therapist if you have concerns or questions about your treatment. You acknowledge that you do not have any injuries or conditions that would prevent you from receiving any of our treatments, and that you have never been told by a health care provider that you should not receive massages, alternative therapies, facials, or waxing;
You understand that wellness therapists and holistic practitioners are not medical doctors and do not diagnose illness, disease, or any physical or mental disorder;
You understand that waxing treatments have inherent risks that can cause injuries, including bruises, allergic reactions, and infections and that they may occur, even though we take all the necessary measures to prevent them;
You understand that if you are booked for a waxing treatment you should avoid the ingestion of alcohol and caffeine the day before, and on the day of your appointment, as they increase bloodflow to the skin and make it more susceptible to bruising. You understand that you also may be more likely to bruise if you are taking blood thinners like aspirin or if you have sensitive skin;
You understand that our stress management programmes are based on the principals of mindfulness and are meant to help you see life from different perspectives. They are recommended if you are experiencing situations of stress such as the death of a loved one, relocation, pressure at work, A-levels, or other major stressors in you life. If you believe that you have a mental disorder, please seek advice from your GP;
You understand that it is solely your responsibility to keep your therapist updated on any changes in your health condition;
You also understand that your feedback is essential to your treatment, and that if you experience any unusual discomfort and/or pain during your treatment it is your responsibility to immediately inform the therapist, so that they can adjust the pressure or technique being used. The Slow Beauty London® and its employees shall not be liable for any purpose and for any reason whatsoever, should you fail to do so.
You understand that the the services we offer are a therapeutic health aid or beauty related and are non-sexual. Your therapist reserves the right to end a session in the case of any kind of aggressive behaviour, or sexual innuendo or advances from the client. You also understand that any illicit – as discriminatory remarks - or sexually suggestive remarks or advances will result on immediate termination of the session and you will be liable for full payment. In this case, you agree to pay the invoice that will be sent to your email within 7 days of the issue date.
Late Arrivals and Cancellation Policy
You understand that you are responsible to be on time for your appointments and that the therapist is not under any obligation to extend it, in any circumstances. You agree to pay for the full service you have booked for if you are late.
You understand that your appointment time is reserved for you only. If you miss an appointment or fail to cancel it more than twenty-four hours before a treatment, you agree to pay in full for the service booked. You also agree to receive an invoice at your email to be paid within 7 days of the issue date.
Gift-cards and Packages
Gift-cards are valid for one use only. Gift-cards are valid up to, and including its expiry date, which is usually three months after the date of sale. Gift-cards are non-refundable. Any treatment that was sold as part of a package must be booked within the time frame proposed to you, when you bought it. Packages are non-refundable and non-transferable.
If you are under the age of 18, you must ask a responsible adult to book your treatment for you. The responsible adult must come with you to sign a permission form in order to a massage treatment to be performed. If you are under the age of 16, you must be accompanied by a responsible adult at all times.
Any information exchanged during a treatment is confidential and is only used to provide you with the best therapy available. Your treatment details will not be discussed with anyone other than you, unless you are under the age of 18, or have a care worker or a guardian. By filling in and submitting the consultation form, you are automatically giving us permission to hold records and data about you or about the person you are responsible for.
We accept all major credit cards and cash.
Gratuities are not included in your final bill and are at your discretion.